Return/Exchange Policy

We do not accept any returns or exchanges for orders from overseas.

＜For orders within Japan＞
For exchanges or returns, please contact us within 3 days of product arrival.
After this period, we will not accept requests for any reason, so please understand.
　
For returns or exchanges, please be sure to contact us by email or phone.
Please note that if you do not contact us in advance, we may refuse to process the return even if the item is sent back to us.

Returns	【Returns due to customer's convenience】 　Please send the item to us with shipping prepaid. 　Upon its arrival, we will refund the product price minus the transfer fee. 　If free shipping/cash-on-delivery service was applied, 　we will refund the amount after deducting the shipping and cash-on-delivery fees for that order. 【Returns due to our convenience】 　Please send the item to us with shipping on delivery. 　Upon its arrival, we will refund the full amount, including shipping and cash-on-delivery fees.
Exchanges	【Exchanges due to customer's convenience】 　Please send the item to us with shipping prepaid. 　Upon its arrival, we will ship the exchanged item with shipping on delivery. 　 【Exchanges due to our convenience】 　Please send the item to us with shipping on delivery. 　Upon its arrival, we will ship the replacement item. 　All shipping costs will be borne by us.
Conditions	【Conditions for our convenience】 ◆If there is any damage, defect, or stain upon arrival. 　→For repairs such as button replacement or sewing, we will handle it as a repair rather than a return or exchange. 　→Damage during transit is covered by the shipping company's insurance. Please contact us before returning the item as confirmation with the shipping company will be required. ◆If there is a recall from the manufacturer. ◆If there is a clear color or size notation error on the product page. 　→There may be slight color variations depending on your PC environment. 　　Sizes may also have slight variations due to individual differences. ◆If there was an error in the price notation. ◆If there was an error in the delivery address, date, or specified arrival date due to our mistake. 【Conditions for customer's convenience】 ◆If the color or atmosphere was different from the image. ◆If the size did not fit. ◆If an order was placed by mistake. ◆If it did not arrive by the desired date or arrival date. 　→We do our best to deliver as requested, 　　but delivery dates may change due to road conditions or weather. ◆If the product is returned to us due to the customer's long-term absence or refusal to accept. 　→The storage period with the shipping company is 　　up to 2 weeks from the shipping date for Sagawa Express. 　　If that period passes, the package will be returned to us, 　　and in that case, round-trip shipping fees will be incurred, which we may charge to you. 【In the following cases, returns and exchanges will not be accepted at all】 ◆If more than 3 days have passed since product arrival. ◆Items that have been altered, such as hemmed. ◆Items that have been worn once. ◆Items that have been washed. ◆If product tags have been lost. ◆Items ordered from the manufacturer. ◆Damage caused by the customer. ◆Items with odors such as tobacco, perfume, food, or other scents. ◆Pre-order items. ◆Items at special prices, such as lucky bags or sale items. ◆Auction or group purchase items. ◆Undergarments such as underwear, swimsuits, or items that come into direct contact with the skin.
Other	There may be cases not covered by the above conditions, so if you have any questions, please feel free to contact us.